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Accessibility Guide

We are delighted to welcome all visitors to the Railway, including those who are less able and any accompanying carers or assistance dogs. Some of our volunteers have disabilities and with their experiences and advice, we hope that the information shown below will help those travelling with us:

CHINNOR STATION

Level access suitable for wheelchairs is available via the old Station Approach road, and utilising a side-gate to the platform. Whilst parking is not generally allowed on this road, you can drop passengers off at the side-gate and then park up in the main station car park and return again at the end of your visit. Access to the old Station Approach road is gained by turning right into the road on the Chinnor village side of the railway bridge and then along the front of the dental surgery. Please drive slowly, keeping a good lookout for children who often play in the area.

Passengers who are less able are encouraged to call General Enquiries on 07979 055366 (10.00 - 16.00) before travelling, or alternatively to contact the Duty Line Manager on arrival at Chinnor please. We can then ensure that our volunteer staff are informed and that, if required, the gate from the old Station Approach road is open and that we are ready to offer assistance where needed.

Toilet facilities for the disabled are available at Chinnor station. No toilets with disabled access are available on the train.

PRINCES RISBOROUGH STATION

Station services are provided by Chiltern Railways - except that the heritage line provides a ticket office located on Platform 4, where you can book tickets to travel to Chinnor on the same day. There is level access to the station entrance and then lifts to the pedestrian bridge that takes you to Platform 4. There are 4 accessible parking spaces available. Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge. Please visit the station ticket office where a member of staff will record your vehicle registration number. See details of Chiltern Railways facilities at the station guide

ON THE TRAIN

Most of our steam and diesel hauled trains are accessible for an individual with a disability. If you are in a wheelchair but you can can step aboard and move to a seat, then our carriages have a space opposite the entrance/exit door in which your folded wheelchair may be carried. You can move between the carriages on the level but the somewhat narrow connecting doors of our heritage vehicles will stop you from doing so in a wheelchair or scooter.

However, wheelchairs and all scooters can normally travel in the Guard’s Van. Here you will find a table at a window and non-slip flooring, plus chairs for any accompanying carer or companions. Access is via a ramp (note that whilst the on-train crew are there to help you, it is your responsibility for boarding using the ramp please).

Again, access to the rest of the train is on the level but restricted by the narrow connecting doors into the coach saloons. We regret that wheelchair access is not available on our DMU (railcar) trains and is not available on our evening dining trains.

No disabled access toilets are available on the train.

CONCESSIONARY TRAVEL

In recognition that some visitors with a registered disability may need an additional level of help which only your accompanying carer can provide, then we may offer you and your carer an opportunity to travel together for the cost of one full priced Adult ticket (£12) on our standard daytime services. Please note that this concession does not apply to Gala Days or any other special event days (where the demand is expected to be high), Santa Specials, or any Evening Dining Services. Tickets can only be obtained at the Booking Office on the day of your visit.

Finally, we always welcome any feedback and you can contact us at enquiries@chinnorrailway.co.uk

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