A WARM WELCOME
We have been working incredibly hard to make sure that your journey with us is COVID-19 safe - whilst keeping your visit educational and fun!
Everyone you meet at the Chinnor and Princes Risborough Railway is a Volunteer - nobody is paid any wages or any salary and we do it because we enjoy what we do - plus our aim is to pass on a slice of local history to educate future generations and for them to experience and enjoy our heritage too.
This is our first step of a phased reopening of the Railway and we are strictly limiting the number of people we welcome each day. Please help everyone to stay safe and well, and we ask you to carefully take note of the following to get the most from your visit please:
WE'RE GOOD TO GO
We are delighted to have been granted the Visit England 'We’re Good to Go' Industry Standard mark - demonstrating that we have followed Government and Industry COVID-19 guidelines; we have Risk Assessments in place and a process to maintain cleanliness and aid social distancing.
HOW TO GET HERE
Find out about Getting Here including local Sunday bus services and, importantly, if you are coming by car, do allow extra travel time as there are extensive road works in Chinnor Village until 9 October.
If you and all of your group are well then you are so very welcome to visit - but if you have any of the COVID-19 symptoms please stay away until you are fully recovered. If you let us know in advance that you cannot travel, then we will be pleased to transfer your booking to a future date and time - better to stay safe!
Government Covid-Secure regulations require the wearing of a face covering when using public transport - including on the station platform, when boarding the train, and when travelling in OPEN-PLAN carriages.
Exemptions are: children under the age of 11; when you are travelling in a COMPARTMENT with members of your same household or support bubble; you are unable to wear a face covering for health reasons; to take medication and only necessary food and drink, e.g. to avoid dehydration; or you are travelling with or providing assistance to someone who relies on lip reading to communicate.
SANITISING & DISTANCING
At Chinnor Station you will find a hand gel sanitiser station and frequent reminders to maintain a safe distance from other visitors. Please respect other peoples’ space, especially in designated queues, and in the shop. Volunteers are on hand to sanitise surfaces on the train and at the station regularly throughout the day.
FOOD & DRINK
At Chinnor Station: we will provide Tea Coffee and a selection of snacks and sandwiches at moderate pices from a pop-up kiosk next to Chinnor Station car park - payment only by card and contactless strongly preferred, or an alternative money-in-the-bucket donation please (avoids our Volunteers handling money and sorry no change given).
Due to maintaining social distancing we regret the Cambrian Tea Room on the Platform will be CLOSED.
On the Train: there will be NO on-train refreshments and NO at-seat trolley service, which, as we hope you will understand, is due to restrictions caused by the Covid-Secure regulations.
However, if you are travelling in COMPARTMENTS you can pre-order PICNIC BAGS, and because you can remove your masks in this unique enclosed space, it means these CAN be enjoyed on the journey (they will be delivered to your seats when you board).
If you are travelling in OPEN-PLAN seats then you may wish to eat and drink before boarding the train, or we will be pleased to serve you when you return to Chinnor after your journey (see above re pop-up kiosk next to Chinnor Station car park).
When you return to Chinnor station and alight from the train you will find the shop will be open. To maintain social distancing we suggest one family or two individuals only in the shop at any one time please. You are welcome to browse if you wish but please avoid touching the items on sale and keep your children with you. Payment only by card, contactless strongly preferred.
Toilets are available at Chinnor Station and if you wish to disembark at Princes Risborough to use the Chiltern Railways toilet there (subject to availability) please be mindful of social distancing. The train usually pauses for approximately 15-minutes at Princes Risborough, which also offers an opportunity to stretch your legs or take photographs (or you may wish to remain on the train as any other station facilities are generally closed on Sundays and Bank Holidays). On train toilets are temporarily unavailable.
The train will be sanitised between services. Boarding will commence approximately 15 minutes before departure and we will call each group to cross to the platform and board in turn once the train has been cleaned. Please stay seated during the ride and avoid standing in the aisles and corridors. Upon arrival back at Chinnor, we will call each group in turn to disembark the train to assist with social distancing on the platform.
RESERVED SEATS TO HELP MAINTAIN SOCIAL DISTANCING
All tickets are bookable in advance through this website and are issued with a Reserved Seat allocation. Seats may be available in either OPEN-PLAN carriages (Coaches B & C) or COMPARTMENTS (Coaches A & D).
Seats for one and up to four people travelling together may generally be reserved in OPEN-PLAN carriages (see seating plan which follows social distancing requirements); or between two and up to six persons travelling together in a family or support bubble may choose COMPARTMENTS (where available - limited availability and first-come-first-served).
IMPORTANT - if you are travelling with other Members who are part of your family or in your support bubble, please make only ONE complete booking so that we can seat everyone together!
To ensure you feel socially distanced safe in OPEN-PLAN seating areas, we have blocked the seats adjacent and behind out of use, as shown by the red dots in the image below:
We will have space on our train for ONE pre-booked wheelchair only together with one accompanied Carer. Due to Social Distancing we are unable to provide our normal level of assistance or support. Wheelchair requirements MUST be included at the time of booking.
You are welcome to bring along your small pet dog – they are part of the family and we know they are just as keen to get out and about as everyone else! Small pet dogs go Free on our trains, but please help us by ensuring they remain under control within your seating area – and please never allow them to sit on the seats!
MY TRAIN TICKETS
When you book tickets online you will get a rapid ping-back confirming you have paid and then your booking will be passed to a Passenger Services Volunteer - who will allocate your seats and send you the ticket and booking details via a second email (usually within 24-hours).
Note: If you haven't received them within two days - do also check your spam email folder please. You can print your ticket out and bring that with you on the day of your visit, or just bring the booking along on your mobile 'phone and display it on the screen.
Thank you for your support and we do so very much look forward to seeing you soon!