A WARM WELCOME TO ALL OUR VISITORS
Everyone you meet at the Chinnor and Princes Risborough Railway is a Volunteer - nobody is paid any wages or any salary and we do it because we enjoy what we do - plus our aim is to pass on a slice of local history and to educate future generations, and for them to experience and enjoy our heritage - but of course it's about having fun too!
We have worked incredibly hard to ensure your future journey is COVID-19 safe - whilst also keeping your visit enjoyable! But it does mean that we will necessarily continue to limit the number of people we welcome each day. Please do follow all Government rules and advice on travelling by public transport, and once we are running trains again we also ask you to take note of the following to get the most from your visit please:
WE'RE GOOD TO GO
We are delighted to have been granted the Visit England 'We’re Good to Go' Industry Standard mark - demonstrating that we have followed Government and Industry COVID-19 safety guidelines; we have Risk Assessments in place and a process to maintain cleanliness and help with social distancing.
HOW TO GET HERE
Find out about Getting Here and, importantly, if you are coming travelling by car or by public transport, then do allow extra travel time as we are unable to hold any of our services for late arrivals!
If you and all of your group are well then we welcome your visit - but if you have any of the COVID-19 symptoms please stay away until you are fully recovered. Please talk to us via email about re-scheduling your visit or call us on 07979 055366, if appropriate.
Government Covid-Secure regulations require the wearing of a face covering when using public transport - including on the station platform, when boarding or alighting from the train, in Santa's North Pole Grotto, and also when travelling in OPEN-PLAN carriages.
Exemptions are: children under the age of 11; when you are travelling in a COMPARTMENT with members of your same household or support bubble; you are unable to wear a face covering for health reasons; to take medication and only necessary food and drink, e.g. to avoid dehydration; or you are travelling with or providing assistance to someone who relies on lip reading to communicate.
SANITISING & DISTANCING
At Princes Risborough and at Chinnor stations you will find a hand gel sanitiser station and frequent reminders to maintain a safe distance from other visitors. Please respect other peoples’ space and keep 2-metres apart, especially in designated areas and in the shop. Volunteers are on-hand to sanitise surfaces on the train and at the stations regularly throughout the day.
FOOD & DRINK
On the train there will be NO refreshments served whilst travelling alomg the line, which, as we hope you will understand, is due to restrictions caused by the Covid-Secure regulations. However at Chinnor Station we will aim to provide a 'pop-up' catering facility, where appropriate and where Government advice allows us to do so. Due to maintaining social distancing we regret the Cambrian Tea Room on the platform will be CLOSED for any other sorts of refreshments.
The shop will be open on train running days and to maintain social distancing we suggest one family or two individuals only in the shop at any one time please. You are welcome to browse if you wish but please avoid touching the items on sale and keep your children with you. Payment only by card, contactless strongly preferred.
Toilets are available at Chinnor Station and at Princes Risborough station - where Chiltern Railways provide all facilities including toilets (subject to availability). Our on-train toilets are temporarily unavailable.
The train will be sanitised between services. Boarding will commence approximately 10 minutes before departure and we will ask you to board in turn once the train has been cleaned. Please stay seated during the ride and avoid standing in the aisles and corridors. Upon arrival at Chinnor we will call each group in turn to disembark the train to assist with social distancing on the platform and in Santa's North Pole Grotto.
RESERVED SEATS TO HELP MAINTAIN SOCIAL DISTANCING
All tickets are bookable in advance through this website and are issued with a Reserved Seat allocation. Seats may be available in either OPEN-PLAN carriages (Coaches B & C) or COMPARTMENTS (Coaches A & D).
Seats for one and up to four people travelling together may generally be reserved in OPEN-PLAN carriages (see seating plan which follows social distancing requirements); or between two and up to six persons travelling together in a family or support bubble may choose COMPARTMENTS (where available - limited availability and sold on a first-come-first-served basis).
IMPORTANT - if you are travelling with other Members who are part of your family or in your support bubble, please make only ONE complete booking so that we can seat everyone together!
To ensure you feel socially distanced safe in OPEN-PLAN seating areas, we have blocked the seats adjacent and behind out of use, as shown by the red dots in the image below:
We will have space on our train for ONE pre-booked wheelchair only together with one accompanied Carer. Due to Social Distancing we are unable to provide our normal level of assistance or support. To book Wheelchair space call 07979 055366 please.
You are welcome to bring along your small pet dog – they are part of the family and we know they are just as keen to visit Santa! Small pet dogs go Free on our trains, but please help us by ensuring they remain under control within your seating area – and please never allow them to sit on the seats!
MY TRAIN TICKETS
When you book tickets online you will get a rapid ping-back confirming you have paid and then your booking will be passed to a Passenger Services Volunteer - who will allocate your seats and send you the ticket and booking details via a second email (usually within 24-hours).
Note: If you haven't received them within two days - do also check your spam email folder please. You can print your ticket out and bring that with you on the day of your visit, or just bring the booking along on your mobile 'phone and display it on the screen.
Thank you for your support and we do so very much look forward to seeing you once the Railway is allowed to run trains again!