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Your Covid-Secure Journey & How We're Good To Go

A WARM WELCOME TO ALL OUR VISITORS

Everyone you meet at the Chinnor and Princes Risborough Railway is a Volunteer - nobody is paid any wages or any salary and we do it because we enjoy what we do - plus our aim is to pass on a slice of local history and to educate future generations, and for them to experience and enjoy our heritage - but of course it's about having fun too!

We have worked incredibly hard to ensure your journey is COVID-19 safe - whilst also keeping your visit enjoyable! But it does mean that we will necessarily continue to limit the number of people we welcome each day. Please do follow all Government rules and advice on travelling by public transport and we also ask you to take note of the following to get the most from your visit please:

WE'RE GOOD TO GO

We are delighted to have been granted the Visit England 'We’re Good to Go' Industry Standard mark - demonstrating that we have followed Government and Industry COVID-19 safety guidelines; we have Risk Assessments in place and a process to maintain cleanliness and help with social distancing.

HOW TO GET HERE

Find out about Getting Here and, importantly, if you are coming travelling by car or by public transport, then do allow extra travel time as we are unable to hold any of our services for late arrivals!

YOUR HEALTH

You will be able to transfer your tickets to an equivalent service on another date (where available) or transfer the value of your booking to a Gift Certificate to use at a future date if either a) Government restrictions mean we cannot operate the service/event, or that you are not permitted to travel to the Railway or b) You or a member of your party test positive for Covid-19 or are required to self-isolate and you notify us on 07979 055366 at least 2 hours prior to departure of your booked train service. If you have symptoms of Covid-19 or have been in contact with someone who has you MUST NOT attend the Railway.

FACE COVERINGS

Government Covid-Secure regulations require the wearing of a face covering when using public transport - including on the station platform, when boarding or alighting from the train, and also when travelling in OPEN-PLAN carriages. Various exemptions include children under the age of 11 - but if in doubt please refer to the regulations. All bookings must be for one household/bubble.

SANITISING & DISTANCING

At Chinnor and Princes Risborough stations you will find a hand gel sanitiser station and frequent reminders to maintain a safe distance from other visitors. Please respect other peoples’ space and keep 2-metres apart, especially in designated areas and in the shop. Volunteers are on-hand to sanitise surfaces on the train and at the stations regularly throughout the day.

FOOD & DRINK

On the train there will be NO refreshments served whilst travelling alomg the line, which, as we hope you will understand, is due to restrictions caused by the Covid-Secure regulations. However at Chinnor Station we will aim to provide a 'pop-up' catering facility, where appropriate and where Government advice allows us to do so. Due to maintaining social distancing we regret the Cambrian Tea Room on the platform will be CLOSED for any other sorts of refreshments.

SHOP

The shop will be open on train running days and to maintain social distancing, we suggest one family or two individuals only in the shop at any one time please. You are welcome to browse if you wish but please avoid touching the items on sale and keep your children with you. Payment only by card, contactless strongly preferred.

TOILETS

Toilets are available at Chinnor Station and at Princes Risborough station - latter is where Chiltern Railways provide all facilities including toilets (subject to availability). Our on-train toilets are temporarily unavailable.

TRAIN RIDE

The train will be sanitised between services. Boarding will commence approximately 10 minutes before departure and we will ask you to board in turn once the train has been cleaned. Please stay seated during the ride and avoid standing in the aisles and corridors.

RESERVED SEATS TO HELP MAINTAIN SOCIAL DISTANCING

All tickets are bookable in advance through this website and are issued with a Reserved Seat allocation. Seats may be available in either OPEN-PLAN carriages (Coaches B & C) or COMPARTMENTS (Coaches A & D).

Seats for one and up to four people travelling together may generally be reserved in OPEN-PLAN carriages (see seating plan which follows social distancing requirements); or between two and up to six persons travelling together in a family or support bubble may choose COMPARTMENTS (where available - limited availability and sold on a first-come-first-served basis).

IMPORTANT - if you are travelling with other Members who are part of your family or in your support bubble, please make only ONE complete booking so that we can seat everyone together!

To ensure you feel socially distanced safe in OPEN-PLAN seating areas, we have blocked the seats adjacent and behind out of use, as shown by the red dots in the image below:

WHEELCHAIRS

See our Accessibility Guide for information. We will have space on each train for ONE pre-booked wheelchair only together with one accompanied Carer. Due to Social Distancing we are unable to provide our normal level of assistance or support. You can book a wheelchair space online on our Standard Steam Days or call 07979 055366 please.

SMALL DOGS

You are welcome to bring along your small pet dog – they are part of the family and we know they are just as keen to visit! Small pet dogs go Free on our trains, but please help us by ensuring they remain under control within your seating area – and please never allow them to sit on the seats!

MY TRAIN TICKETS

When you book tickets online you will get a rapid ping-back confirming you have paid and then your booking will be passed to a Passenger Services Volunteer - who will allocate your seats and send you the ticket and booking details via a second email (usually within 24-hours).

Note: If you haven't received them within two days - do also check your spam email folder please. You can print your ticket out and bring that with you on the day of your visit, or just bring the booking along on your mobile 'phone and display it on the screen.

Thank you for your support and we do so very much look forward to seeing you at the Railway soon!

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